Frequently Asked Questions

Q: Do you ship internationally?

A: Yes! We ship to over 100 countries worldwide. Delivery times vary by location.

Q: What currencies do you accept?

A: We display prices in GBP, USD, EUR, CAD, and NGN. You can switch currencies using the selector in the navigation. All payments are processed in the seller's base currency.

Q: How long does delivery take?

A: UK: 3-5 working days. Europe: 5-10 working days. USA/Canada: 7-14 working days. Rest of World: 10-21 working days.

Q: How should I store my biscuits?

A: Most biscuits should be stored in a cool, dry place. Check individual product pages for specific storage instructions.

Q: What if my biscuits arrive damaged?

A: Contact us within 48 hours of delivery and we'll arrange a replacement or refund.

Q: Can I become a seller?

A: Yes! Biscuit makers and brands from anywhere in the world can apply to sell on our platform.